Privacy Policy

Privacy Policy

Introduction

Welcome to https://truck-collision-services.collision-talk.com (hereafter referred to as “Truck Collision Services,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our users, in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://truck-collision-services.collision-talk.com
  2. All applications and services offered by Truck Collision Services
  3. Any interactive features or tools on our platforms
  4. Links to third-party sites or services within our website (please note that this policy does not extend to their practices)

Processing Activities

This policy outlines our data handling processes for various user interactions:

  1. Authorized User Activity: When you use our applications and services as an authorized user, we may collect and process your personal information to manage your account, provide requested services, and improve user experience.

  2. Website Visits: Visiting our websites linked to this Privacy Policy implies agreeing to our data collection practices. We may track your interaction with these sites for analytics and improvement purposes.

  3. Communications: We may contact you via emails, calls, or text messages (SMS) for transactional, promotional, or research purposes. You can opt-out of non-essential communications at any time.

Personal Data Collection

We collect diverse types of personal data to enhance your experience and facilitate our services. This includes:

  1. Account Information: Details associated with your user account, such as login credentials and profile settings.
  2. Payment Information: Transaction details, billing addresses, and payment method information for processing payments securely.
  3. Financial Information: Financial records, including bank account numbers (where required for direct deposits or refunds) and investment portfolios (if you choose to share them).
  4. Purchase Information: Items you have purchased from us, order history, and associated details.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, to deliver personalized content and services.
  6. Location Data: Geolocation information provided by your device for tailored local services (with your consent).
  7. Feedback: Any comments, reviews, or feedback you choose to share with us.
  8. Social Media Information: User data from social media platforms when you interact with our content or use social login options on our site.
  9. Product Information: Details about products you have viewed or purchased, including preferences and customization choices.

We collect this data through various means: user input forms, account settings, browsing activities, automated tracking technologies (like cookies), and third-party data providers.

Cookies

Truck Collision Services employs cookies to enhance your experience on our sites and improve service delivery. Cookies are small text files stored on your device that serve different purposes:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as allowing you to navigate through pages.
  2. Preference Cookies: They remember your settings and preferences to provide a personalized experience.
  3. Analytics Cookies: Used by our analytics partners to collect aggregated data about site usage for performance measurement and improvement.

Users can control non-essential cookie choices via our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. After this period, or upon request, we will delete or anonymize your data from our systems.

Security Measures

Truck Collision Services implements robust security measures to safeguard your personal data:

  1. Encryption: We employ encryption for data at rest and in transit to protect sensitive information.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security protocols to process data on our behalf.
  3. Access Controls: Our systems have access controls to restrict unauthorized personnel from accessing personal data.

Children’s Privacy

We do not intentionally collect or store personal data from children under 18 years of age. If you believe we have collected such information by mistake, please contact us immediately at the provided contact details.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you and its current use.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data where there are no compelling reasons to retain it.
  4. Restriction: Limit our processing of your data in specific circumstances, such as challenging the accuracy of the data or preventing unauthorized use.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes, including marketing or profiling.
  7. Non-Discrimination: Take steps to ensure our decisions based on automated processing do not negatively impact you.
  8. Data Portability/Withdrawal of Consent: Retain the right to withdraw consent for data processing at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, please reach out to our privacy team using the contact details provided below. We will respond promptly and within applicable legal frameworks.

Changes to Policy

Truck Collision Services reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via our website, ensuring you are always informed about our data handling practices.

Contact Information

For any inquiries, requests for unsubscribe, or questions regarding data privacy, please contact us:

We appreciate your trust in sharing your personal data with us. This Privacy Policy was last updated on [Date].